Refund and Return Policy
We strive to make your order delivered perfectly. In dealing with highly perishable products, if in case anything go wrong, you bring up a concern or complaint, we will always listen and resolve the issue as quick as possible. Our staffs are online 24/7 and are trained to respond to concerns. Rest assured that we are always here to listen to your complaints.
If the order is canceled by the customer 10 days before the delivery date, customer will get full refund, only after deducting a service charge of Php 500.00 or 10% of the total payment, whichever is higher.
If the order is canceled by the customer 9-5 days before the delivery date, customer will get refund of 50% of the total amount.
If the order is canceled by the customer less than 5 days before the delivery date, no refund will be made.
Return & Replace:
If customer not satisfied with item for a valid reason, item may be replaced if recipient can send back the item as delivered within 3 working days, but cannot be refunded.
We will surely replace the item if you can inform us within 24 hours upon delivery of your items if :
1. Faulty items.
2. Items damaged in transit.